At this time our website can only accommodate buyers and sellers from the United States.
01
Buying
Orders should be shipped and tracking information added to the order page within 3 business days of purchase. If an item has not shipped within 7 days, buyers have the right to request a refund. If an item’s tracking number is marked as shipped, but has not been scanned in by the carrier or has not arrived at its destination after 14 days, a refund will be issued to the buyer.
If an item has not shipped within 3 business days, please reach out to the seller in the order comments. If the seller is unresponsive, contact the Noihsaf Team so we can get things sorted for you.
Please be mindful that holidays can affect shipping times for our sellers. Items are not eligible for refund due to shipping delays once the carrier has the package. We ask that buyers reach out to sellers in the order comments before requesting a refund from the Noihsaf team. Sellers are able to initiate a refund on their end.
Noihsaf Bazaar is committed to working with both buyers and sellers to ensure fair and equitable outcomes should any disputes arise. If an issue comes up, we ask that buyers and sellers communicate via the comments on the order page to work towards a resolution. The Noihsaf Bazaar Team is available to make adjustments or issue refunds as needed. If you are unable to resolve any disputes, please reach out to the Noihsaf team and we’ll see if we can help.
Buyers must reach out to the seller within 3 days of delivery if there is a dispute. If the seller is unresponsive, please contact the Noihsaf team. After those 3 days, the order is complete and will no longer be eligible for return or reimbursement.
All items should be shipped using a service that provides tracking information. We recommend using a shipping option that provides insurance, especially for large ticket items. Seller earnings are added to their Noihsaf balance once an item’s tracking shows the item was delivered. If the tracking is showing an item has been delivered, but the buyer has not received it, the buyer is responsible for working with their local carrier/checking with neighbors to locate their package. If an item with a valid tracking number is lost or damaged in transit (processed and scanned into the carrier's system), buyers will be refunded and sellers should work with the shipping carrier to resolve the issue.
SELLERS: Please keep your physical or electronic shipping receipt until the package is delivered.
BUYERS: if an item is damaged in transit, please be sure to keep all packaging materials as the shipping carrier may require to review the physical evidence when a claim is filed.
Noihsaf Shipping is here! We are now offering prepaid shipping labels that can be purchased on our site. Sellers, don’t forget to “update tracking” on the order page when using Noihsaf prepaid shipping labels. This ensures that earnings will be auto-released when the carrier marks the package as delivered.
Please reach out to the Noihsaf Bazaar team for assistance if a package has been lost or damaged in transit. Noihsaf Bazaar is not responsible for items lost or damaged in transit.
If an order’s tracking is showing that an item was delivered to the correct address, but you have not received it, buyers will need to work with their local carriers to locate the item(s). We recommend checking in with family, roommates and neighbors to ensure that your package was not misplaced. If theft is suspected, a police report can be filed locally. A claim could also be filed with your homeowners or renters insurance, as most plans would cover this.
We find in most cases, the package was delivered incorrectly to a neighbor. If you don’t see your package, give it a few days! More often than not, buyers end up receiving their missing packages.
Neither the seller or Noihsaf Bazaar are responsible for packages that go missing after delivery.
In addition to Likes, you can now save items you like in collections you create and manage. Collections are a great way to collect style inspiration, favorites, etc.
To add an item to a collection, click the little ribbon icon on the product page.
To see examples of collections, check out the list of featured and public collections on the Collections page.
On Noihsaf Bazaar, you can filter items by size across various size systems (US Womens, EU Womens, Mens, etc.). And, you aren't limited to filtering by one size at a time. You can filter by different size systems and sizes concurrently – so you can filter for multiple pant sizes, shoe sizes, general sizes, and ballpark sizes (more on those soon) at the same time.
Not only can you filter by all of those things at once, you can save multiple "Size Profiles" to your account to keep an eye on things with various criteria.
Noihaf requires all clothing and accessories to have relevant measurements.
We recognize that sizing and fit vary drastically depending on the designer, brand, or style of clothing. Size labels are not consistent across the fashion industry, so it is key to review measurements before purchasing an item. To ensure the best experience for our buyers, we require sellers to share measurements for all clothing and accessories submitted on the site.
Our hope is that not only will those measurements provide buyers with the best fit, but that checking measurements will also become a practice for our buyers in all clothing purchases.
Taking the time to review garment measurements, and knowing which measurements suit our bodies, is a way to show conscious care with our purchases. Our measurements provide information that allow us to buy things that are comfortable, flattering, and better suit us as we move through our daily lives.
02
Selling
General
Noihsaf Bazaar is focused on individuals selling their secondhand items from small, independent designers. We shy away from new items, overstock items, unbranded items and fast fashion.
That’s awesome! However, we do not list items made from individuals selling their own wares. We prefer you keep that to ETSY. If you are an established small shop or designer, we do love a good collaboration so contact us at [email protected]
Items are up for 60 days. This should give buyers plenty of time to
find your item. If your item doesn’t sell in that time, there is always the option to re-list on our site.
From your seller dashboard, you can select your item and click the "re-list" button at the top of the item's page. This will make the listing
available for an additional 60 days. Re-listing will not bump your item
to the top of the main feed. For now, re-listing an item is free and can be done as many times as you want.
Relisting ensures the seller is active and the item is still available.
If you find your item isn't selling after re-listing, we recommend taking it to your local boutique resale shop.
What happens after your listing expires? Can you re-list on the site?
Yes! All items in your shop are available for 60 days. At the end of those 60 days, the listing expires in your shop. In your seller dashboard, you can make the item available for purchase again by selecting the “re-list” button at the top of the page. This will make the item available for an additional 60 days. Re-listing will not bump your item to the top of the main feed, although, after an item has been available for thirty days, sellers get the option to drop the price of an item by 20% or more to be added to the Sale Section. The Sale Section is sorted based on when an item was added to it, so when it's first moved there, it’ll show up at the top.
For now, re-listing an item is free and can be done as many times as you want.
After an item has been available for thirty days, sellers get the option to drop the price of an item by 20% or more to be added to the Sale Section. The Sale Section is sorted based on when an item was added to it, so when it's first moved there, it’ll show up at the top.
In addition to being moved to the top of the Sale Section, folks who have liked the item will see a little message on the homepage letting them know the item has been put on sale.
Note that putting an item on sale does not have any affect on where it shows up on other sections of the site.
Buyers can make an offer in the comments of your item. To accept an offer simply go to the item, click "Edit", adjust the price and hit "Save". Then, reply to the offer in the comments and let them know you changed the price.
Note that the item will not be reserved for a specific person — anybody can buy an item at any time. The person making the offer will want to act fast to purchase the item first.
We will be adding more comprehensive Offers functionality down the road.
Noihsaf Bazaar is committed to working with both buyers and sellers to ensure fair and equitable outcomes should any disputes arise. If an issue comes up, we ask that buyers and sellers communicate via the comments on the order to work towards a resolution. The Noihsaf Bazaar Team is available to make adjustments or issue refunds as needed. If you are unable to resolve any disputes, please reach out to the Noihsaf team and we’ll see if we can help.
All items should be shipped using a service that provides tracking information. We recommend using a shipping option that provides insurance, especially for large ticket items. Seller earnings are added to their Noihsaf balance once an item’s tracking shows the item was delivered. If the tracking is showing an item has been delivered, but the buyer has not received it, the buyer is responsible for working with their local carrier/checking with neighbors to locate their package. If an item with a valid tracking number is lost or damaged in transit (processed and scanned into the carrier's system), buyers will be refunded and sellers should work with the shipping carrier to resolve the issue.
SELLERS: Please keep your physical or electronic shipping receipt until the package is delivered.
BUYERS: if an item is damaged in transit, please be sure to keep all packaging materials as the shipping carrier may require to review the physical evidence when a claim is filed.
Noihsaf Shipping is here! We are now offering prepaid shipping labels that can be purchased on our site. Sellers, don’t forget to “update tracking” on the order page when using Noihsaf prepaid shipping labels. This ensures that earnings will be auto-released when the carrier marks the package as delivered.
Please reach out to the Noihsaf Bazaar team for assistance if a package has been lost or damaged in transit. Noihsaf Bazaar is not responsible for items lost or damaged in transit.
You can put your shop in Vacation Mode and we’ll disable all of your active items. When you are ready to return, just disable Vacation Mode and we’ll re-enable your active items. You’ll still be able to shop, create draft submissions, and manage existing orders while Vacation Mode is enabled.
More info on the Vacation Mode page.
More info on the Vacation Mode page.
Since items on the Noihsaf Feed are available for immediate purchase, please do not cross list any items submitted here.
If an item becomes unavailable or you'd like to try listing it for sale elsewhere, please visit the item via your Noihsaf shop and click "Disable Purchasing".
You will receive an email notification when an item sells. The seller and buyer can communicate via the comment section on the order. Please pack and ship your item within 3 business days of purchase. The shipping details can be located on the order via your Noihsaf dashboard. All orders should be shipped using a service that provides tracking numbers. We recommend using a service that provides insurance, and that you insure your package for the full value, especially for bigger ticket items. Once your item has shipped, visit the order to "mark it as shipped" and add the tracking information. Seller's earnings are added to their balance once an order is delivered.
Curation
We understand that can be frustrating, but please remember we are limited with the number of items we can post and base our decisions on a few factors: who made it, how many are in the feed already, price, image and item quality. Our curation process is always evolving, and it's possible that something that was once a good fit might not be a good fit any longer for the site. We want our sellers to have success with selling on our platform, so we take inventory of what is selling best during our curation process.
Earnings and Payouts
Learn more about Noihsaf Payments and our fee structure here.
Once delivery is verified, earnings will be added to your Noihsaf balance. Make sure you are shipping with a service that provides a tracking number, and that you have updated your order with it. We ask sellers to hang onto their shipping receipt until the package is delivered. Delivery generally gets verified automatically — once the carrier tells us it's delivered, earnings are released.
If you are using Noihsaf's prepaid shipping labels, please make sure to add the tracking info to the order page and mark the order as shipped.
Packages shipped to P.O. boxes will not be marked as delivered by the carrier until the buyer picks up. Please reach out to the buyer or the Noishaf team if your package has been sitting at a P.O. box for a few days, and we can assist.
Additionally, the buyer can mark the item as delivered at any point, at the top of the order page.
When you sign up for Noihsaf Payments, you will be prompted to connect a bank account or debit card to your Stripe account. Sellers can trigger a payout from their Noihsaf balance to their connected account at their discretion.
That's the plan but that's still many months out.
Several states have created legislation that requires marketplace facilitators such as Noihsaf Bazaar to collect and remit sales tax on behalf of their third-party sellers’ transactions once sales in that state exceed certain thresholds.
Noihsaf Bazaar will automatically calculate, collect, and submit state and local sales tax on the seller’s behalf, as applicable, on a regular basis. Sales tax collection is not deducted from your seller earnings, but included in the buyer’s order total.
Whether or not you will get a 1099-K from Noihsaf Bazaar depends on a variety of factors. Currently, the threshold is $20,000 in gross payments and more than 200 transactions.
Instant Payouts are here!
Fourteen days after your first Standard Payout, you’ll unlock the ability to use our new Instant Payouts feature for a 2% fee ($1 minimum).
While Standard Payouts typically take 2-3 business days to arrive in your bank, Instant Payouts typically arrive within 30 minutes.
Note that this feature is only available if you use a Debit Card as your Stripe Payout Account.
Noihsaf Shipping
We recommend creating your label the same day/day before you plan on shipping your package. Labels do have expiration dates, which vary by the carrier. For best practice and to prevent any issues during transit, labels should be used within 30 days of creation.
We’ve partnered with XCover to add insurance to all labels purchased through Noihsaf Shipping. When you purchase insurance for the first time, you will receive an email and text message asking you to create an XCover account.
Noihsaf Shipping uses USPS exclusively. You can still buy shipping outside of Noihsaf Shipping if you’d like to use another carrier.
If you want to ship using USPS Priority Mail flat-rate packages, you can order supplies and they’ll deliver them to you.
Occasionally, USPS systems take a little time to recognize newly generated shipping labels.
After you purchase a label and generate the QR code, there can be a 30–60 minute delay before USPS fully registers the postage as paid. If the QR code is scanned immediately at the counter, the register may show an “Unpaid Shipping” error, even though the label was purchased successfully.
03
Miscellany
We currently don’t have an app but you can use this website on your mobile device! We are currently focusing our efforts on the most accessible platform, the web. Though, we do dream about having apps for both iPhone and Android one day.
Nope. We are only virtual and live on the web.
Sometimes our emails may not arrive safe and sound in your mailbox. To help ensure that they do arrive, here are a few tips.
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Reach out to our team at [email protected]. Our customer service teams aims to respond to all inquiries within 24 hours.
If you would like to delete your account, please reach out to our team at [email protected]