What if something goes wrong with my transaction?
Noihsaf Bazaar is committed to working with both buyers and sellers to ensure fair and equitable outcomes should any disputes arise. If an issue comes up, we ask that buyers and sellers communicate via the comments on the order page to work towards a resolution. The Noihsaf Bazaar Team is available to make adjustments or issue refunds as needed. If you are unable to resolve any disputes, please reach out to the Noihsaf team and we’ll see if we can help.
Buyers must reach out to the seller within 3 days of delivery if there is a dispute. If the seller is unresponsive, please contact the Noihsaf team. After those 3 days, the order is complete and will no longer be eligible for return or reimbursement.
If an order arrives damaged, not as described or the wrong item is received, Noihsaf Bazaar requires that sellers be willing to offer a return/refund.
Noihsaf Bazaar provides dispute mediation if buyers and sellers are unable to resolve any issues.
To protect buyers, Noihsaf Bazaar will monitor sellers who do not ship on time and/or ship items that are damaged or not as described.
Buyers should reach out to the sellers and Noihsaf Bazaar within 3 days of receiving their item if any issues are discovered. Please share photos of any flaws or issues when contacting the Noihsaf team for review.
An item is eligible for a return/refund if any of the following apply:
Undisclosed damage
Incorrect or missing item
Item not as described
Seller did not ship the item
An item is NOT eligible for a return/refund for the following reasons:
Changed mind
Item does not fit
Minor measurement discrepancy
Odor (but please let us know so we can track sellers with repeated issues)
Delayed delivery due to carrier
Return requested more than 3 days after the item was received
Trades or offline transactions
We expect our sellers to be thorough in their inspection before shipping out their items, and for buyers to ask any questions they might have prior to the item being shipped.
With this in mind, we ask that buyers be mindful that they are purchasing secondhand clothes. The values of slow fashion go hand in hand with intentional, considered purchases. There is a degree of responsibility on buyers when buying secondhand. If something does not fit as you hoped, recognize that is part of the gamble of online and secondhand shopping. In a world running on urgency and quick consumption, we ask buyers to consider, “Am I willing to resell this if it doesn’t work for me?” This question can help guide more thoughtful and satisfying purchases. As always, timely and respectful communication is an expectation on our platform.
All sales on Noihsaf Bazaar are final.