Order Refunds and Cancellations

We understand that honest mistakes happen, but cancelled transactions create confusion and disappointment for buyers and sellers. We expect that our community will be respectful of each other and fulfill their transactions.

Buyer Requests Cancellation: As soon as an order is shipped it can no longer be cancelled. If the buyer wants to cancel an order they should let the seller know ASAP. After that, the seller can initiate the refund via the order page.The buyer will be refunded the full amount minus any credit card processing fees (not refundable).

Seller Requests Cancellation: If the seller wants to cancel an order they should let the buyer know ASAP via the comments on the order page. After that, the seller can initiate the refund via the order page. The buyer will be refunded the full amount and the credit card processing fees (not refundable) will be debited from the seller's Noihsaf Payments balance or connected bank account if no balance is available.

Partial Refunds: If the Seller would like to give a partial refund, it can be initiated via the order page. Note that partial refunds will not affect the credit card processing fees (which don't get refunded/reduced after the order is placed) or the selling fee.