New Year, New Changes, New Fee

Dearly Beloved,

We are gathered around our screens today to share a few important announcements regarding Noihsaf’s future and means of sustainability. Don’t worry, we’re not going anywhere! However, we’ve learned a few lessons since launching, and while we’ve worked hard to keep our fees as low as possible, rising operational costs—driven by increased rates from many of our third-party partners—have made some adjustments necessary. As always, we want to approach these changes thoughtfully and intentionally to ensure Noihsaf continues to provide the best possible experience for both sellers and buyers.

As many of you know, Noihsaf is the only independently owned resale marketplace on the block. I have intentionally avoided taking venture-backed funding to maintain our mission of building a marketplace that is truly unique. If I had accepted outside funding, our fees would likely be even higher, as the primary focus for most venture capital investors is profit.

Watching many beloved shops and brands close their doors has made it clear that something has to change. Running a tech-based company in a competitive environment dominated by big-budget players is no small feat, especially when algorithms no longer favor supporting the creative and independent.

To address these challenges, we will implement the following updates:

1. Fee Adjustment

Starting March 1, 2025, the selling fee will change to 15% (with a $3.80 minimum). Items approved before March 1, 2025, will retain the current fee structure until January 1, 2026.

2. Noihsaf Shipping

We’re launching Noihsaf Shipping in the coming months (beta testing starts soon!). You’ll be able to add package dimensions to an item, and we’ll calculate shipping costs based on the buyer’s location. Shipping labels can be purchased with just a few clicks.

• Items using Noihsaf Shipping at checkout will exclude shipping costs from the fee calculation.

• Items with custom shipping (defined by the seller) will still include shipping costs in the fee calculation.
  

3. Enhanced Seller Tools and New Features

• Starting February 1, 2025, sellers will have more options to edit their items, making it easier to manage listings
  

• Every shop now has a short URL for easier promotion on social media. Simply share: noihsaf.shop/your_user_name, and your audience will land directly on your shop. Eleven fewer characters—what an innovation!

• A new Coupon Code field will be added to the checkout flow in February 2025. While these codes will be rare for now, we’ll experiment with them to incentivize new buyers and boost sales. Since the Noihsaf team creates and manages all coupon codes, any discount offered to buyers will come out of Noihsaf’s fee, so sellers won’t see a dip in earnings—but hopefully, they’ll see more sales!

Our internal goal this year is to pay our team salaries that reflect the incredible work they do and the value they bring to Noihsaf. We also have a long list of features to build, as well as plans to grow our community and pursue press opportunities to stand out against the larger players in this space.

We understand that increasing fees is a tough decision, but we believe the value we bring to our community is worth it. To continue enhancing that value, we need some flexibility—room to offer discounts, advertise, and create compelling content. We also hope these changes will make running and promoting your shops easier and more rewarding.

As always, this space remains an open door for your feedback. Thank you for continuing to support our small business and the small designers that make our world go round.